The Cut Buddy
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FAQs

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How to Set Up Your Subscription

1. Visit our website at www.thecutbuddy.com

2. Select the item you’d like to subscribe to, choose the "Subscribe & Save" option, and pick your preferred delivery frequency: every 90 or 120 days.

3. Add the item to your cart and follow the checkout prompts to complete your subscription.

1. You can access your subscription by following this link: Subscription Login 

2. You can also access it by going to our website, The Cut Buddy, and clicking on the account tab in the upper right-hand corner (see below). 

Click on "Manage Subscriptions" and Login.


BALD BUDDY SHAVER


How to use the Bald Buddy Shaver






Original Shaving Head vs. Textured Hair Shaving Head






Avoid Irritation - Steps to follow before, during, and after shaving























ROUTINE CLEAN
During and After each shave.


If you notice the motor slowing down or struggling, immerse the shaving head in a bowl of warm water while keeping the shaver powered on. As the blades run in the water, you’ll see hair and shaving cream being flushed out. Once cleared, you’ll hear the motor return to full speed, and you can continue shaving. 







DEEP CLEAN
When your motor runs but the blades won't turn.

1. Remove the Shaving head
Don't twist! Don't pull at an angle! 





2. Open the blades and remove any visible debris


Don't open the blades past a 90-degree angle or you will break the blade off. The center blade is a counter-clockwise twist to remove. Brush away any visible hair. 



3. Soak the shaving head


Soak the shaving head in a bowl of warm water and soap for 1-2 hours to loosen debris stuck in the gears/blades, then reassemble the shaving head and attach it back to the shaver. 


4. Reassemble and flush it in water


Immerse the shaving head in a bowl of warm water while keeping the shaver powered on. As the blades run in the water, you’ll see hair and shaving cream being flushed out. Once cleared, you’ll hear the motor return to full speed, and you can continue shaving.




DON'T FORGET to replace your shaving head every 3-5 months!

You can always reach out to our customer support team, we are happy to help. 

You will see a flashing lock symbol on the Display. 

Hold the power button down for 3 seconds to lock/unlock the shaver. 

You can always reach out to our customer support team, we are happy to help!

FIRST - Check these 3 things: 

1. Check if it's in Lock Mode

Hold the power button for 3-5 seconds to turn lock mode on/off.
2. Check if it's Charging 



Plug the shaver into the charger and leave it for 2-3 hours (Camo: The full battery symbol will stop blinking and remain constant when fully charged. 
New Version will show the battery 100%.) Does the full battery symbol stop flashing and remain constant? 
3. Check if the issue is the Shaving Head or the shaver itself.


Remove the shaving head (Instructions below) and power on the shaver. If the shaver runs without the shaving head attached, see the Instructions below. 
A sign with text and pictures Description automatically generated with medium confidence

Click this link to watch a video on how to remove your shaving head

Pull straight out, not at an angle. Do not twist; this will break the support bars.





If your Bald Buddy runs when the shaving head is removed, the shaving head is jammed. Please follow the 4 steps below to clear the shaving head.

1. Remove the shaving head.

Don't twist! Don't pull at an angle!  







A sign with text and pictures Description automatically generated with medium confidence
2. Open the blades and remove any visible debris: 

Don't open the blades past a 90-degree   angle or you will break the blade off. The center blade is a counter-clockwise twist to remove. Brush away any visible hair. 




3. Soak the shaving head 



Soak the shaving head in a bowl of warm water and soap for 1-2 hours to loosen debris stuck in the gears/blades, then reassemble the shaving head and attach it back to the shaver.  

4. Reassemble and flush it in water
 
Immerse the shaving head in a bowl of warm water while keeping the shaver powered on. As the blades run in the water, you’ll see hair and shaving cream being flushed out. 




DON'T FORGET to replace your shaving head every 3-5 months!

You can always reach out to our customer support team, we are happy to help. 























You can always reach out to our customer support team; we are happy to help. 

We recommend replacing the shaving head every 3-5 months depending on how much/ often you shave.

Original Bald Buddy Replacement Head
Textured Hair Bald Buddy Replacement Head
Who should use this head?
Who should use this head?
  • Fine/Thin to Medium Hair.
  • Sensitive Skin.
  • Prone to Irritation.
  • Prone to in-grown Hairs.
  • Requires only one pass to cut hair.
  • Link: Original Replacement Head Link

  • Medium to Thick/Course Hair.
  • Does not have Sensitive Skin.
  • Not Prone to Irritation.
  • Not Prone to in-grown Hairs.
  • Requires two or more passes to cut hair.
  • Link: Textured Hair Replacement Head Link


The Bald Buddy Shaver is 100% Waterproof. 

Yes, you can use it in the shower!

NOTE: If you lose the rubber plug that covers the charging port. We sell extra on our website. 

5 Pack extra USB-C Protective Plugs: Protective Plug - 5 Pack Link

You can always reach out to our customer support team, we are happy to help!

Yes! 

You can dry shave, shave with soap and water, or shave with shaving cream.

NOTE: Make sure to run your shaving head (while powered on) in a cup of warm water to clean the inside of the blades/gears during and after every shave. 

If the shaving cream is too thick, you can add a little water while applying it to your skin to thin it out. 

Check out our Shaving Creams:

1. Shaving Cream - Soothing Foaming Solution: Shaving Cream Link

2. Shaving Cream - Hair and Irritation Defense: Shaving Cream - Hair and Irritation Link

You can always reach out to our customer support team, we are happy to help. 

USER MANUAL


Product Manuals for our Bald Buddy Shaver can be viewed, downloaded, and printed using the link below. 


Here is the link to all of the Manuals:

 Click here to view the product manual for the Trimmer, Clipper and Shaver


BALD BUDDY ROTARY SHAVER 


Help Center Home: Help Center Home Link

TRIM BUDDY TRIMMER


How to Replace the Blades (Below)

How to Install the Zero-gap Modification Piece (Below)

Please view The Trim Buddy Trimmer Products and Replacements below: 


Trim Buddy Trimmer - Trim Buddy Trimmer Product Page Link


Trim Buddy Trimmer - Replacement set of Guard attachments - Trim Buddy Trimmer Replacement Set of Guards Link

Trim Buddy Trimmer Replacement Charger - Trim Buddy Trimmer Replacement Charger Link



Beard Shaping Tool and Hair Trimmer Guide - Original - Beard Shaping Tool and Hair Trimmer Guide - Original Link


Beige Skin Tone - Speed Tracer Barber Pencils + Sharpener - Beige Skin Tone - Speed Tracer Barber Pencils + Sharpener Link



Ivory White - Speed Tracer Barber Pencils + Sharpener: Ivory White - Speed Tracer Barber Pencils + Sharpener Link


Zero Gap Modification Part - Zero Gap Modification Part Link



Replacement Set of Blades - Replacement set of Blades





TRIM BUDDY TRIMMER ZERO GAP MODIFICATION PIECE 

If you want to Zero gap your Trim Buddy Trimmer, we have a modification piece that will do just that.


Modification Piece Link to Buy: Zero Gap Modification Piece

                           


Please watch the video  below for directions on how to install this piece properly



If you have any questions, please contact our customer service team; we will be happy to assist you.  



Trim Buddy Trimmer Replacement set of Guards

Trim Buddy Trimmer - Replacement set of Guard attachments - Trim Buddy Trimmer Replacement Set of Guards Link

The Replacement guard set comes with 4 guard sizes:

  • 1.5mm
  • 3.0mm
  • 4.5mm
  • 6.0mm. 



Charger - Replacement Cord and Dock


Trim Buddy Trimmer Replacement Charger - Trim Buddy Trimmer Replacement Charger Link



Blades - Replacement Set

Replacement Set of Blades - Replacement set of Blades




USER MANUAL 

Product Manuals for our Trim Buddy Trimmer can be viewed, downloaded, and printed using the link below. 


Here is the link to all of the Manuals:

 Click here to view the product manual for the Trimmer, Clipper and Shaver



TRIM BUDDY TRIMMER





Understanding your Trimmer and Troubleshooting.


I understand you are having trouble with your Trimmer (Trim Buddy Product Link).
 
 
Here are a few things to check, please review all bullets. 


1. First check to make sure your Trimmer is not in Lock Mode
   · To turn the lock mode off/on: Hold the power button for 5 seconds. 
 
2. Next let’s try cleaning and oiling your Trimmer. 
Here is a quick video that shows you how to take apart, clean and oil your trimmers and clippers:



   · Make sure you DO NOT submerge or drench your trimmer body or motor in water.
   · Only the guards and the blades can be cleaned with oil or cleaning solution, NOT the body/motor or product.


 3. Let’s check to see if there are any symbols on the display screen, if so which ones?  
   · Battery Percent: The battery will display the percentage of battery left as a number at the top.
   · Oil Light (Bottom Left): This lets you know it’s time to oil your Trimmer.
   · Charging Light (Bottom Right): This lets you know it's time to charge your Trimmer. 

 





4. No Symbols showing on the display screen? Let’s check your charger.
   · Please make sure you are using the original charger that came with the product.  
   · Check to make sure there is no damage along the cord, it did not get wet, and all parts are fully inserted. 
   · Be sure to use the wall charger as some USB ports you may try are media only and not a power source.
   · We sell replacement chargers on our website if needed. Click here to purchase a Replacement Charger

5. Did the Trimmer get damaged with water or a fall?
 

  
If none of these tips solved your issue, please send us a message so one of our team members can further assist you! 

 


BEGINNER'S CLIPPER

USER MANUAL 

Product Manuals for our Beginner's Clipper can be viewed, downloaded, and printed using the link below. 


Here is the link to all of the Manuals:

 Click here to view the product manual for the Trimmer, Clipper and Shaver



BEGINNER'S CLIPPER





Please view The Beginner Clipper Products and Replacements below: 


Beginner's Clipper - Replacement Clipper set

Click here to view the product page: Beginner's Clipper Product Page Link


Beginner's Clipper - Replacement set of Guard attachments

Click here to view the product page: Beginner's Clipper Replacement Set of Guards Link


Beginner's Clipper Replacement Charger 

Click here to view the product page: Beginner's Clipper Replacement Charger Link




Understanding your Clipper and Troubleshooting.


I understand you are having trouble with your Beginner Clipper (Beginner Clipper Product Link)




Here are a few things to check, please review all bullets. 


1. First check to make sure your Clipper is not in Lock Mode
   · To turn the lock mode off/on: Hold the power button for 5 seconds. 
 
2. Next let’s try cleaning and oiling your Clipper. 
Here is a quick video that shows you how to take apart, clean and oil your trimmers and clippers:



   · Make sure you DO NOT submerge or drench your clipper body/motor in water.
   · Only the guards and the blades can be cleaned with oil or cleaning solution.

  3. Let’s check to see if there are any symbols on the display screen, if so which ones?  
   · Battery Percent: The battery will display the percentage of battery left as a number at the top.
   · Lock Symbol: Look at Bullet point #1 for Lock Mode







4. No Symbols showing on the display screen? Let’s check your charger.
   · Please make sure you are using the original charger that came with the product.  
   · Check to make sure there is no damage along the cord, it did not get wet, and all parts are fully inserted. 
   · Be sure to use the wall charger as some USB ports you may try are media only and not a power source.
   · If you need a replacement charger, click this link: Click here to purchase a replacement charger

5. Did the Clipper get damaged with water or a fall?
 


If none of these tips solved your issue, please send us a message so one of our team members can further assist you! 




SHAVING CREAM


SHAVING CREAM 


Please view the product pages for full descriptions, directions, and ingredients 

(Links below)


Product Descriptions:

  1. Includes: Jojoba, Willow Bark, Eucalyptus, and Tea Tree. 
  2. Doubles as an exfoliator for dead skin (to prevent infection and irritation).
  3. Skin hydrator.

Directions:

  1. Apply to shaving areas before shaving. 
  2. Activate with a little water to make a foam. 
  3. Use Exfoliation Brush.
  4. Begin shaving.


Why use shaving cream?

Shaving Cream helps to decrease skin irritation while shaving, it helps to keep the skin hydrated so it does not dry out and it helps to exfoliate dead skin to prevent irritation and infection.

Why use an exfoliating Brush?

An exfoliating brush helps to further exfoliate the dead skin (helping prevent irritations and infection) giving you a closer and smoother shave. Regular exfoliation can prevent clogged pores and decrease breakouts and ingrown hairs. 


Please view our products (and links) below:

1. Shaving Cream - Soothing Foaming Solutions: Shaving Cream Soothing Foaming Solutions Link


2. Shaving Cream - Hair and Irritation Defense: Shaving Cream - Irritation Defense Link


3. Pre-Shave Exfoliating Cone Bristle Brush: Pre-Shaving Exfoliation Cone Bristle Bruch Link

4. Exfoliating Brush - Bald Buddy Attachment (This is an attachment for the Bald Buddy Shaver): Bald Buddy - Exfoliating brush attachment

Check out this article on Aftershave: Aftershave Link



The Benefits and Directions for Using Shaving Cream with a Rotary Shaver

Shaving is a daily ritual for many men and women, and the right tools and techniques can make a significant difference in achieving a smooth and comfortable shave. While rotary shavers are known for their convenience and efficiency, using shaving cream with them can enhance the overall shaving experience. In this article, we'll explore the benefits of using shaving cream with a rotary shaver and provide step-by-step directions for optimal results.

Benefits of Using Shaving Cream with a Rotary Shaver:

  • Moisturizes and Softens the Skin: Shaving cream creates a protective barrier between the blades of the rotary shaver and your skin. It helps to moisturize and soften the hair, making it easier to cut and reducing the risk of irritation or razor burn.
  • Enhances Glide and Smoothness: The lubricating properties of shaving cream allow the rotary shaver to glide effortlessly over the skin. This promotes a closer shave while minimizing friction and discomfort.
  • Lifts and Softens Facial Hair: Shaving cream helps to lift and soften the hair follicles, making them more accessible to the rotary shaver's cutting blades. This results in a more effective and efficient shaving process.
  • Soothing and Refreshing: Many shaving creams contain ingredients such as aloe vera or menthol, which have soothing and refreshing properties. They can help to calm the skin and provide a pleasant shaving experience.

Directions for Using Shaving Cream with a Rotary Shaver:

  • Prepare Your Skin: Start by washing your face with warm water to open up the pores and soften the hair. 
  • Apply Shaving Cream: Dispense a small amount of shaving cream onto your fingertips or a shaving brush, add some water if the shaving cream is thicker. Gently massage the cream onto the areas you wish to shave in circular motions.
  • Let the Cream Sit: Allow the shaving cream to sit on your skin for a minute or two. This gives it time to soften the hair and create a protective layer.
  • Use the Rotary Shaver: Turn on your rotary shaver and begin shaving in slow, gentle strokes, moving against the direction of hair growth for a closer shave. Rinse the blades periodically to prevent clogging.
  • Rinse and Moisturize: Once you've finished shaving, rinse your face with cool water to close the pores. Pat your skin dry and apply a moisturizer or aftershave balm to soothe and hydrate the skin.
  • Clean Your Shaver: After each use, clean your rotary shaver according to the manufacturer's instructions to maintain its performance and longevity.

Conclusion: Using shaving cream with a rotary shaver offers multiple benefits, including moisturizing the skin, enhancing glide, and reducing irritation. By following the proper directions and incorporating shaving cream into your shaving routine, you can achieve a smoother, more comfortable shave every time.

AFTER SHAVE

AFTER SHAVE

 

Please view the product pages for full descriptions, directions, and ingredients 

(Links below)


Product Descriptions:

  1. Soothes, protects, and hydrates your skin. 
  2. Reduces irritation, razor bumps, and ingrown hairs. 

Directions:

  1. After you shave, DRY your skin!
  2. Apply after shave on freshly shaved areas or on areas irritated by shaving. 
  3. For best practice, apply to the shaved area immediately after shaving (and on days 2 and 3 after you shower to keep irritation at bay)


Why use After Shave?

Aftershave helps prevent skin irritation, razor bumps, and ingrown hairs if used regularly. 

As the hair grows, it can continue to cause irritation on days 2 and 3 after shaving. It is recommended you continue to use the aftershave on days 2 and 3 (After you shower). 


Please view our products (and links) below:

1. 

Shaving Cream - Soothing Foaming Solutions - Citrus: After Shave Solution - Citrus

Shaving Cream - Soothing Foaming Solutions - Unscented: After Shave Solution - Unscented



2. Shaving Cream - Hair and Irritation Defense: After shave moisturizer butter with razor bump defense Link



3. Bump Buddy - Razor Bump Treatment: Bump Buddy - Razor Bump Treatment



Check out this article on Shaving Cream and Exfoliating Brushes: Shaving Cream and Exfoliating Brush



The Benefits and Directions for Using Aftershave with a Rotary Shaver

After completing a shave with a rotary shaver, applying aftershave is a vital step in maintaining healthy, smooth skin. Aftershave offers numerous benefits, including soothing irritation, hydrating the skin, and providing a refreshing sensation. In this article, we'll explore the benefits of using aftershave with a rotary shaver and provide step-by-step directions for optimal application.

Benefits of Using Aftershave with a Rotary Shaver:

  • Soothes Irritation: Aftershave contains ingredients such as witch hazel or aloe vera, which have soothing properties. It helps to calm any irritation or redness that may occur during shaving, especially for those with sensitive skin.
  • Hydrates and Moisturizes: Aftershave often contains moisturizing agents like glycerin or vitamin E, which help to hydrate the skin and restore its natural moisture balance. This is particularly beneficial after using a rotary shaver, which can sometimes cause dryness.
  • Closes Pores: Aftershave helps to close the pores on your skin, reducing the risk of dirt and bacteria entering and causing breakouts or infections.
  • Prevents Razor Burn: The soothing and moisturizing properties of aftershave help to prevent razor burn, a common issue after shaving with any type of razor, including rotary shavers.
  • Refreshes and Invigorates: Many aftershaves have a refreshing scent and provide a cooling sensation when applied, leaving you feeling invigorated and refreshed after your shave.

Directions for Using Aftershave with a Rotary Shaver:

  • Complete Your Shave: After finishing your shave with a rotary shaver, rinse your face thoroughly with cool water to remove any remaining shaving cream or hair.
  • Pat Your Skin Dry: Use a clean towel to gently pat your skin dry. Avoid rubbing, as this can cause irritation, especially if your skin is sensitive.
  • Apply Aftershave: Dispense a small amount of aftershave into the palm of your hand. Rub your hands together to distribute the product evenly.
  • Apply to Face: Gently massage the aftershave into your skin, focusing on areas that may be prone to irritation or razor burn. Allow the aftershave to absorb fully into your skin before moving on to the next step.
  • Follow with Moisturizer: If desired, you can follow up with a moisturizer or aftershave balm to further hydrate and protect your skin. Choose a product specifically designed for post-shave care to maximize its benefits.
  • Clean Up: Rinse your hands and any surfaces that may have come into contact with the aftershave to avoid any potential irritation.

Conclusion: Using aftershave with a rotary shaver offers multiple benefits for your skin, including soothing irritation, hydrating, and providing a refreshing sensation. By following the proper directions for application, you can enhance your post-shave routine and maintain healthy, smooth skin after using a rotary shaver.

DISCOUNTS

We are proud to offer many discounts at 

The Cut Buddy.

Our discounts use ID.me to verify. Please follow the link below to register.  

Step 1: Please click the link to verify with ID.me: Click this link to Verify

Step 2: Start Shopping and Saving



If you would like to read more about our discounts, please select from the links below: 


MILITARY VETERANS AND ACTIVE SERVICE MEMBERS 

If you would like to read more about our Military Discount and Initiative please visit our Discount page here: The Cut Buddy - Military Discount Page


FIRST RESPONDERS

If you would like to read more, please visit our First Responder Discount page here: The Cut Buddy - First Responder


HEALTHCARE WORKERS

If you would like to read more, please visit our Healthcare Worker Discount page here: The Cut Buddy - Healthcare Workers


TEACHERS

If you would like to read more, please visit our Teacher Discount page here: The Cut Buddy - Teachers


STUDENTS

If you would like to read more, please visit our Student Discount page here: The Cut Buddy - Students



Introducing Our Subscribe & Save Program – Convenience and Savings Delivered! 

Our Subscribe & Save option allows you to receive automatic deliveries of your frequently used items at a discounted price, right to your doorstep. Plus, you can cancel anytime, no questions asked! 

How to Set Up Your Subscription:

  1. Visit our website at www.thecutbuddy.com.
  2. Select the item you’d like to subscribe to.
  3. Choose the "Subscribe & Save" option.
  4. Pick your preferred delivery frequency: every 90 or 120 days.
  5. Add the item to your cart.
  6. Follow the checkout prompts to complete your subscription.





Enjoy hassle-free shopping and exclusive savings with every delivery!

You can always reach out to our customer support team, we are happy to help.  

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✨ Exclusive discounts only for VIPs
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It’s our way of saying thank you for being such an amazing customer. Plus, it’s completely FREE to join!

Don’t miss out—our VIPs are the first to know and save.


To join, simply go to Thecutbuddy.com and scroll to the bottom of the page. 

Enter your email address and press the arrow - You are all set, Welcome to the Family!

Shipping and Store Locator

Shipping and Store Locator



Store Locator 

To locate the closest store near you, please click the link to our store locator.

Click here: Click this link to go to our store locator



Order Processing Times

Our warehouse is open Monday through Friday.

We take 1-2 business days (MON-FRI) to process all orders. (During peak traffic times, our processing times may vary.)

Once an order is processed, you will receive a tracking number.



Standard delivery (Domestic)

Standard Delivery usually takes between 3-7 business days.

We always recommend you purchase Route package insurance to protect your order.

(The route protection protects against lost, stolen, or missing packages)



International delivery

We ship Worldwide.

International delivery could take 1-7 weeks depending on your location and what mailing service you selected.

During checkout, you will be able to see the estimated shipping cost.

Please note: We do not cover your country's taxes and duties.



We offer Free Domestic Shipping for all of our electronic items


You can check your estimated shipping costs before checking out.




Stop Soldier Suicide

CURRENT INITIATIVE:

Stop Soldier Suicide 


We owe a debt of gratitude to the brave veterans and loved ones who sacrificed so much to serve our country.


 Stop Soldier Suicide is dedicated to helping stop soldier suicide. 

Learn about ROGER: the wellness service of Stop Soldier Suicide. 


It is important to us to be able to give back. The Cut Buddy commits part of their proceeds to veterans with disabilities.


We thank you from the bottom of our hearts for all you do!



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